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Frequently Asked Questions

How do I register?
What are the benefits of registering as a faculty member?
What if I forget my password?
How do I change my password?
How do I update my personal contact information?
How do I download an inspection copy of a document?
How do I receive a copy of a teaching note?
How do I set up a simulation for my class?
How do I search for a product?
Why are some cases labeled A, B, or C?
How do I browse the Darden Case Collection?
What if I can’t find a product I have been able to purchase in the past?
How do I place an order?
How do I order online?



How do I register?

Follow these steps:

  • Click on Register on the top of any page on our site.
  • Complete all required fields on the registration form. (If you are an instructor who would like faculty access, you will be asked to complete a few additional fields.)

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What are the benefits of registering as a faculty member?

“Verified Faculty” status gives professional educators affiliated with accredited colleges and universities the opportunity to view and download inspection copies of thousands of Darden cases and technical notes. Verified faculty members can also download free inspection copies of the teaching notes associated with many of our cases. To register as verified faculty, complete and submit the online user registration form, paying special attention to the professor-verification methods listed at the bottom. Once your registration form is received and your faculty status verified—usually within one business day—you will be notified by e-mail that your request for faculty access has been granted and your account has been activated. You can then log on to our website with the e-mail address and password you registered with to access Darden teaching materials. Other benefits of registering as a faculty member:

  • Review inspection copies of cases, teaching notes, and case supplements
  • Learn about best practices in our case method discussion forums
  • Rate your favorite products and leave teaching suggestions to assist other instructors
  • Share your ideas with other instructors on blogs and news items

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What if I forget my password?

Click on “Forgot password?” located beneath the Returning Customer fields on the Log-in page. You will be prompted to enter your e-mail address on the Password Recovery page. You will then receive an e-mail with a link to reset your password. Alternatively, you may call Darden Business Publishing at (800) 246-3367, Monday through Friday, between 8:30 a.m. and 4:30 p.m. EST to speak with a customer service representative who can reset your password.

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How do I change my password?

Log in, click on the My Account tab, and then select Change Password at the bottom of the left-hand navigation bar.

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How do I update my personal contact information?

Log in, click on the My Account tab, and then select My Account: Customer Info.

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How do I download an inspection copy of a document?

Verified faculty members belonging to accredited institutions are permitted to download inspection copies of cases and technical notes available on our website. To gain access to these files, please complete the registration process here. You will be notified by e-mail once your faculty status has been confirmed and your access granted. As you view the abstracts of cases you wish to consider, simply click on the Inspection Copy button to the right of the case icon. If you are having trouble downloading a case from our website, please e-mail Darden Business Publishing directly at [email protected] or call (800) 246-3367 to request an inspection copy by e-mail.

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How do I receive a copy of a teaching note?

Verified faculty members belonging to accredited institutions are eligible to receive teaching notes as a PDF. To receive access to these files, please complete the faculty verification methods section of the registration form. You will be notified by e-mail once your faculty status has been confirmed and your access granted. Similar to obtaining an inspection copy of a case, the teaching note can be accessed by clicking on the Teaching Materials button to the right of the case icon.

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How do I set up a simulation for my class?

Simulations offer an effective way to bring real-time, high-engagement learning right into your classroom. Darden Business Publishing recognizes that various academic institutions handle the acquisition of course materials differently. Some programs have a flat-fee structure, whereby all course materials are included, while other programs require students to purchase content themselves. Our website offers both options. See below to learn how to set up a Darden simulation for your class today.

Simulation Session: The course instructor or simulation administrator (Admin) initiates the simulation by reserving a Simulation Session. In the Class Description box, enter a unique alphanumeric identifier for each class of students. After completing the class description, add the simulation session to the order cart. If the Admin will be paying for the students’ User Licenses, enter the number of licenses needed and add to the order cart. If students will be purchasing their own licenses, the Admin will simply enter the class description information, add the simulation session to the order cart, and complete the order. Once the order is processed, the Admin will receive an e-mail containing details of the simulation session and a purchase link to share with students.

User License: One User License is required for each student participating in the simulation. At the time the Simulation Session is created, the course instructor or simulation administrator (Admin) can purchase the licenses for students or opt to have students purchase their own licenses before participating in the simulation.

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How do I search for a product?

Use the Search box to search for a product by title, author, case number, date, or keyword. To broaden your results, include an asterisk to search on all derivations of a word. For example, searching on “Japan” will return texts that include “Japan,” whereas searching on “Japan*” will return texts that include both “Japan” and “Japanese.”

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Why are some cases labeled A, B, or C?

A, B, and C simply refer to cases that have more than one decision point over time. The A, B, or C will be noted in the title of a case if it is part of a series. Most cases are considered “standalone,” since they have only one decision point. Typically, when assigning a case series, an instructor will ask students to prepare the A case for class. The subsequent cases are then distributed in class as the discussion unfolds.

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How do I browse the Darden Case Collection?

Browse by topic, using the Categories menu, or by author, using the Authors menu, both in the left-hand navigation bar.

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What if I can’t find a product I have been able to purchase in the past?

To provide you with the most current and highest-quality business education materials, we continually add products and revisions to our storefront. As a result, at certain times you may not be able to find a product you are accustomed to purchasing. In these instances, please e-mail us at [email protected] or call us at (800) 246-3367, and provide either the product name or product number. Darden Business Publishing will be able to assist you in obtaining the desired item if it is still available for sale.

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How do I place an order?

Darden Business Publishing offers a variety of methods for placing an order:

• Online storefront

• Phone: (800) 246-3367

• Fax: (434) 924-4859

• E-mail: [email protected]

If you are a new customer and have not yet registered on our website, you will be prompted to do so before you can complete an online order.

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How do I order online?

Once you have found the product(s) you want, select the desired product format (PDF or EPUB Download, Master Hard Copy, Student Hard Copy, or Copyright Permissions) and add the order quantity to your cart. Once you have finished shopping, click on Shopping Cart at the top of the screen and follow the prompts to complete your order. Your contact name and address will appear; if you need to edit any contact information, you can do so on this page. Select the shipping address to advance to the Payment Method page. Once you have entered your payment information, click Continue. You will be prompted to review your order for accuracy. Then select Complete Purchase. You will receive an e-mail confirmation of your order.

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