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The Flawless Flight Department
Colley, John L.; McGrew, Kathryn; Carson, David;
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The Flawless Flight Department
Colley, John L.; McGrew, Kathryn; Carson, David; Winthrop, Alyssa; Clawson, James G. Case G-0256R / Published April 1, 1991 / 6 pages.
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Product Overview

This case is authorized for exec ed use only. An executive at a charter jet corporation prepares for a meeting in which he must discuss extensive human resources conflicts among executives, pilots, and maintenance crew that have begun to affect the company's quality of service. After two years in his role as director of aviation and travel, he realizes that managing the 52 people who work under him remains quite a challenge. Suitable for MBA and executive learners, this case offers students a chance to consider how the executive should present these issues to his supervisor.




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  • Overview

    This case is authorized for exec ed use only. An executive at a charter jet corporation prepares for a meeting in which he must discuss extensive human resources conflicts among executives, pilots, and maintenance crew that have begun to affect the company's quality of service. After two years in his role as director of aviation and travel, he realizes that managing the 52 people who work under him remains quite a challenge. Suitable for MBA and executive learners, this case offers students a chance to consider how the executive should present these issues to his supervisor.

  • Learning Objectives