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Progressive Insurance Concierge Program
Parvaiz, Omar; Weiss, Elliott N. Case OM-1327 / Published February 11, 2008 / 10 pages.
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Product Overview

Progressive Insurance Company is considering the rollout of a new level of service in the Maryland area. Students are given the opportunity to understand the new service and assess its fit with Progressive's business. Students must also determine a staffing plan for the new center.




  • Videos List

  • Overview

    Progressive Insurance Company is considering the rollout of a new level of service in the Maryland area. Students are given the opportunity to understand the new service and assess its fit with Progressive's business. Students must also determine a staffing plan for the new center.

  • Learning Objectives