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Gilbert Paper Company
Colley, John L.; O'Brien, Elizabeth L. Case OM-0710 / Published March 11, 1992
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Product Overview

Because of the industry's extremely cyclical nature, paper companies continually seek ways to cut costs while striving to maintain a unique level of customer service to distinguish themselves among competitors. This case allows students to consider how to manage the finished-goods and work-in-process inventories for a small/medium-sized company. To reach a decision concerning the Master Roll Program, students must consider customer-service target levels, inventory carrying costs, forecasting accuracy, quality issues, and worker motivation.




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  • Overview

    Because of the industry's extremely cyclical nature, paper companies continually seek ways to cut costs while striving to maintain a unique level of customer service to distinguish themselves among competitors. This case allows students to consider how to manage the finished-goods and work-in-process inventories for a small/medium-sized company. To reach a decision concerning the Master Roll Program, students must consider customer-service target levels, inventory carrying costs, forecasting accuracy, quality issues, and worker motivation.

  • Learning Objectives